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The City of Edmond recently partnered with the accounting firm of Arledge & Associates to complete an independent audit of water billing accuracy and procedures for the summer months of 2019. This audit was undertaken in response to resident concerns related to their water bills during this time period.
The results of the audit found there to be no systemic problem with water billing accuracy and no evidence of outside interference with the software. The audit also found opportunities for improving the complaint resolution process currently utilized by Utility Customer Service. City staff is working to implement the two process improvements recommended.
“We understand the frustration that some of our customers had over the summer, and this outside audit was a key piece for us to determine how we can best serve the community in this area,” said City Manager Larry Stevens. “We were pleased to find that there were no system errors in our billing process. Moving forward, we are excited about the implementation of smart meters and additional educational resources to help residents best manage personal water use for their household in real-time.”
To read the full three-page report, please visit http://edmondwater.com and click on “2019 Water Billing Audit Report” under the section titled “Quick Links”.