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Welcome to the City of Edmond. We are pleased to provide utility services to you, and have compiled this summary of general information regarding the City of Edmond's utility service. All deposits for utility services are subject to approval by the City Manager as directed in the City of Edmond Municipal Code, Section 13 Public Utilities and Services. If in the opinion of the City Manager additional security is necessary to insure the City against loss, then the applicant must make a deposit of the amount sufficient to insure the payment of a current monthly bill. If you have questions, which are not addressed here, please direct your call to Utility Customer Services at the phone number listed below and we will be happy to assist you in establishing utility services with the City of Edmond.

I. Contract for Service
City of Edmond utility customers are required to contact the Utility Customer Services office prior to the connection of utilities. In order to establish services, an application for services must be completed and returned to the utility office by fax, mail or in person. In addition, a deposit or a letter of prior payment history from another utility will be required prior to the service start date. Only authorized persons whose name appears on the contract will be authorized to transact business of any nature regarding the utility services. Customers must provide proper identification. Acceptable forms of identification are found on the Federal I-9 form from the Department of Homeland Security. These include U.S. and Foreign Passport, Permanent Resident or Alien Registration Receipt Card, Employment Authorization Document containing a photo, a State issued Drivers License, Federal or State issued ID card, U.S. Military Card, Military Dependent's ID Card.

Customers must also provide location of property to be served, current mailing address, contact phone numbers, employer name and address, names of all occupants over the age of 18 along with their proper identification and a personal reference. Commercial customers may be required to provide additional information. Requests from customers for service to be connected, which are received prior to 1:00 pm, will be worked on the date of request. All other requests will be placed for connection on the following working day.

Application for Utility Service

II. Deposit Requirements
A deposit may be required from customers to guarantee payment for services provided. Deposit amounts are established by the City Manager of the City of Edmond. Current deposit requirements for new utility customers are as follows:

Residential Customers Homeowner Renter & Mobile Home
All Utilities $100 $200
Electric Service Only $100 $200
Solid Waste Service Only $40 $40
Water Service Only $40 $40
Wastewater Service Only $40 $40
Any two of the above (excluding electric) $80 $80

Residential Letters of Prior Payment History
The City of Edmond will accept a letter of prior payment history from a similar type utility company in lieu of a cash deposit for residential customers. The letter of prior payment history must be presented at the time of application for service. The customer must have had 12 months continuous utility service within the last 18 months and have had no more than two late payments, no collection charges, no cut-offs, and no returned checks within the service year. If the letter of prior payment history is received within two weeks of application for new service, the cash deposit will be applied to the utility account. The letter of prior payment history must show the same name as the customer requesting service from the City of Edmond.

Existing residential customers who have maintained good credit with the City for a minimum of 12 months are eligible for a refund of the deposit. Good credit is defined as no more than two late payments, no collection charges, no cut-offs, and no returned checks within the service year. This refund will be applied as a credit to the utility account.

Accounts which have a letter of prior payment history rather than a cash deposit will be required to post a cash deposit if the account fails to meet criteria for letter of prior payment history. Failure to post cash deposit (when required) will result in the account being subject to cut-off procedures.

Rental Accounts
A $100 deposit is required at the time service is initiated and the remaining $100 deposit may be billed on the first month's statement and must be paid in full by the due date of the first statement. Letters of prior payment history are also accepted on rental accounts.

Deposit amounts of $100 or less are due in full prior to service initiation.

Fraternity/Sorority organization and Homeowner Associations will be considered at the same deposit rates as residential customers.

Commercial Customers
A deposit in the amount of two months' billing average, based on one year's actual history of usage, or based on structure of similar size and occupancy if no history exists, with a minimum deposit of $100 will be required for all commercial customers.

Certificates of Deposit assigned to the City of Edmond/ Edmond Public Works Authority issued by a local bank may be accepted for commercial utility deposits when the amount is $500 or greater.

Irrevocable bank letter of credit from a local bank or a utility security bond may be accepted in lieu of commercial cash deposits when the amount is$500 or greater.

Existing commercial customers who have maintained good credit with the City for a minimum of 24 months are eligible for a refund of the deposit. Good credit is defined as no more than two late payments, no collection charges, no cut-offs, and no returned checks within the service period. The refund will be applied as a credit to the utility account.

Edmond commercial customers with good utility payment history (as defined above) expanding in the City of Edmond will not be required to provide additional deposit to cover the additional usage for the expanded business, whether or not at the same address. The account name, however, must be in the same name as the account name for the existing established business.

One late payment may require the immediate establishment of a cash deposit, certificate of deposit, irrevocable bank letter of credit or utility security bond. The deposit will be set at two months' billing average for all services provided.

Temporary Service
A deposit of $60 is required for temporary service. Property may not be occupied while under temporary service.

Blanket Deposit
A deposit of $60 is required per active premise for a blanket deposit. This is available to qualifying customers for the purpose of collateral on temporary accounts only. The deposit amount must be equal to the number of active premises the customer wishes to have on at any one time ($60 X # of active units = deposit amount). Property may not be occupied while under a blanket deposit.

The City reserves the right to require a higher deposit amount if the customer has received service in the past and has had service suspended for non-payment. Existing customer's deposits will be increased if any of the following conditions occur:
  • Return of a check or draft item
  • Service order is issued for disconnect due to non-payment
  • Unauthorized use of service without proper authorization for the City

III. Utility Statement Procedures
Utility statements will be rendered regularly and will show the essential facts upon which the statement is based. The utility statement will include the following information:
  1. Name of customer
  2. Account number
  3. Service address
  4. Period covered by the bill
  5. Quantity consumed for water and/or electric, if applicable
  6. Meter readings for water and/or electric, if applicable
  7. Sales tax and late payment charges
  8. Any previous balance due
  9. All services provided and charges (Electric, Water, Wastewater, Solid Waste, Drainage, and Lighting)
  10. Amount Due
  11. Due statement issued
  12. Address, telephone number and office hours of the City of Edmond Utility Customer Service Office

Electric and water meters must be accessible to City of Edmond personnel for reading and service. If a reading cannot be obtained, a notice will be left on the door. The card with the reading must be returned to the Utility Customer Services office or the reading phoned in no later than 10 a.m. the following working day. If the reading is not received by this time, the statement will reflect a computer-estimated reading. Meters are read according to geographical location within the city, and due dates are determined by this reading cycle. For this reason, due dates cannot be changed. The due date of the statement shall be fifteen (15) working days after the date the statement is mailed. Statements are considered delinquent after the due date printed on the statement and service may be discontinued twelve (12) working days after the due date. Suspension of service may be delayed when a "Delayed Payment Agreement" has been entered into with the Utility Customer Services office. See Section IV for details on Delayed Payment Agreements.

Any unpaid account as of the next billing date will be notified of the cut-date on the new statement. The Utility Customer Services office will attempt to contact customers by phone when a valid phone number is on file prior to service being disconnected for non-payment.

When service has been discontinued, the City will reconnect service as soon as the reason for the discontinuance of service has been resolved. The City may discontinue service without notice when the service was obtained by unlawful or fraudulent manner. When the disconnect service order has been released to the field due to non-payment of the statement the full amount due plus $20 additional deposit for residential customers and $50 additional deposit for commercial customers will need to be paid before service will be restored.

Effective April 1, 2011
Residential Electric Utility Services will not be disconnected during extreme weather temperatures (defined below). The Utility Field Services Coordinator, with input from other Utility Customer Services Coordinators, will make the initial decision on the disconnection of service with the final decision resting with the Utility Customer Services Director and/or Finance Director.

Summer Months
When the temperature is actually, or predicted to be, 101 degrees Fahrenheit heat index or higher on the day of disconnection, City of Edmond will suspend its disconnection of electric service activity.

Winter Months
If the high temperature is actually, or predicted to be, 32 degrees Fahrenheit or below on the day of disconnection or the night-time low is predicted to be 20 degrees Fahrenheit or less, City of Edmond will suspend its disconnection of electric service activity.

Holidays
City of Edmond will suspend its disconnection of utility service activity on the immediate day prior to the start of a City of Edmond authorized holiday (New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day).

Weather Projection Resources
City of Edmond will utilize the following weather websites to determine if the projected weather falls within the above listed guidelines.
  • MSN Weather
  • National Weather Service
  • The Weather Channel

Should websites have contradicting reports, City of Edmond will take the majority prediction of the three sites to determine if the projected weather falls within the guidelines.

IV. Delayed Payment Agreement
Utility statements are due upon receipt. If you are unable to pay a bill in full, the City of Edmond will not discontinue service if:
  • A payment arrangement is made with the Utility Customer Services office prior to the cut-off date. Requests for payment extensions made by mail or received in the night depository will not be considered valid and will not be accepted as a Delayed Payment Agreement.

Delayed payment agreements cannot be made after a collection effort has been attempted. When a customer requests a delayed payment agreement, the City will consider the customer's ability to pay, the amount of the unpaid account, the customer's payment history, and the length of time requested and reason account has not been paid. Failure to keep a delayed payment agreement may result is denial of future requests by customers for delayed payment agreements.

V. To Avoid Disconnection of Service During Extended Absence
It is the customer's responsibility to keep the account current. If you will be absent during billing periods or when your bill is due and wish to avoid discontinuation of service, please contact the Utility Customer Services Office during office hours to arrange for prepayment of the account or a delayed payment agreement.

VI. Customer Inquiries
Customers may contact our office regarding any questions and to verify the accuracy of a statement by contacting the Utility Customer Services office. Our representatives are trained to handle customer inquiries promptly. If you have a suggestion for resolving a problem, please submit it. Should your problem not get resolved to your satisfaction, you may appeal to the Utility Customer Services Director.

Utility Customer Service
Linda Courtright
Utility Customer Service Director

Utility Office & Night Depository
7 N. Broadway
Edmond, OK 73034
View Map

Ph: (405) 359-4541
Fx: (405) 359-4814 
      (405) 359-4576 
After Hours/Emergency: 
      (405) 359-4338

Office Hours
7:00 a.m. to 6:00 p.m.
Monday - Thursday
7:00 a.m. to 5:00 p.m. on Friday
9:00 a.m. to noon on Saturday 

Mailing Address
City of Edmond
Utility Customer Services
P.O. Box 2970
Edmond, OK 73083-2970

Bill Payment Address ONLY
City of Edmond
Utility Customer Services
P.O. Box 268927
Oklahoma City, OK 73126-8927 
 
 
 


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