Click to Home
Home
Go To Search
Utility Fee Schedule
Utility Customer Service representatives are available during normal office hours to accept all utility order requests in person at 7 North Broadway. You may also contact the office at 405-359-4541 for assistance.


New Customer Request for Service 
Upon receipt of a completed contract to establish new service and deposit requirement is met a work order is created to activate service and obtain new meter readings. The charge will appear on the utility statement as a Service Order Charge
Service is requested and order received prior to 1 p.m.  $25
Service is requested and order received between 1 p.m. - 7 p.m.  $35
Service requested to be completed on Saturday 9 a.m. - noon  $70

Transfer Service 
Request to stop service at one location and begin service at another location.
The charge will appear on the utility statement as a Transfer Order Charge
Service is requested and order received prior to 1 p.m.   $25 
Service is requested and order received between 1 p.m. - 7 p.m.   $35 
Service requested to be completed on Saturday 9 a.m. - noon   $70 

Request to Discontinue Existing Service 
Upon receipt of a request to stop service, a work order is created to de-activate service and get final meter readings. The charge will appear on the utility statement as a Service Order Charge
Service is requested and order received prior to 1 p.m.  $25 
Service requests received after 1 p.m. will be completed the following business day.  

Service Trip 
Fee is assessed when service order is released to the field, this includes a request to provide an emergency shut off. The charge will appear on the utility statement as a Service Order Charge
Non-emergency service requested and order received prior to 1 p.m.  $25
Emergency Service requested and order received between 1 p.m. - 7 p.m.  $35
Emergency Service requested to be completed on Saturday 9 a.m. - noon  $70

Late Penalty 
Fee is calculated and charged to all accounts with an outstanding balance due on the 15th working day following the statement date. The charge will appear on the utility statement as a Late Fee 
Late Penalty Fee  1.5%

Collection Fee 
Accounts not paid by the 12th working day following the due date and accounts with a returned payment will enter the collection process and be charged a Collection Fee. The charge will appear on the utility statement as a Collection Fee
Collection Fee  $10

Disconnect for Non-Payment 
Fee is assessed when a service order is released to the field for disconnection of utility service due to non- payment. The charge will appear on the utility statement as a Disconnect Order Charge
Disconnect Fee  $25

Reconnection of Utility Services 
Request to reactivate services following a disconnection of service due to non-payment. Once service has been discontinued, the City will not schedule a reconnect of service until the reason for the disconnection has been resolved. The charge will appear on the utility statement as a Reconnect Order Charge. 
Service requested and order received prior to 6 p.m.  $25
Service requested and order received between 6 p.m. - 7 p.m.  $35
Service requested to be complete on Saturday 9 a.m. - noon  $70


Return Item Fee 
Fee is charged when the office receives a return payment item. Examples include checks, credit cards, drafts, debit cards, etc. The charge will appear on the utility statement as a Returned Check Fee
Return Item Fee  $25


Additional Deposit 
An additional deposit charge is added when a payment is not posted to the utility account before 8:30 am on the schedule day of disconnection. Customers paying in the field will also be required to pay the additional deposit. The charge will appear on the utility statement as a Deposit Charge
Residential  $20
Commercial  $50


Premise Notification Fee 
Fee is charged when the Utility Customer Services office has attempted customer contact and has exhausted all other notification methods listed on the utility account, (phone, fax, email, 3rd party notifications, etc.). This will appear on the utility statement as a Service Order Charge. 
Premise Notification  $25


Utility Customer Service
Linda Courtright
Utility Customer Service Director

Utility Office & Night Depository
7 N. Broadway
Edmond, OK 73034
View Map

Ph: (405) 359-4541
Fx: (405) 359-4814 
      (405) 359-4576 
After Hours/Emergency: 
      (405) 359-4338

Office Hours
7:00 a.m. to 6:00 p.m.
Monday - Thursday
7:00 a.m. to 5:00 p.m. on Friday
9:00 a.m. to noon on Saturday 

Mailing Address
City of Edmond
Utility Customer Services
P.O. Box 2970
Edmond, OK 73083-2970

Bill Payment Address ONLY
City of Edmond
Utility Customer Services
P.O. Box 268927
Oklahoma City, OK 73126-8927 
 
 
 


Help Center