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Utility Fee Schedule
Utility Customer Service representatives are available during normal office hours to accept all utility service order requests in person at 7 North Broadway. All service orders are completed the next business day. You may also contact the office at 405-359-4541 for assistance.


New Customer Request for Service 
Upon receipt of a completed contract to establish new service and the deposit requirement is met a work order is created for the next business day to activate service and obtain new meter readings. The charge will appear on the utility statement as a Service Order Charge.
New Customer service order charge.  $25

Transfer Service 
Requests to stop service at one location and begin service at another location must be received at least one business day in advance. The charge will appear on the utility statement as a Transfer Order Charge
Transfer service order charge.   $50 

Request to Discontinue Existing Service 
Upon receipt of a request to stop service, a work order is created for the next business day to de-activate service and get final meter readings. The charge will appear on the utility statement as a Service Order Charge
End existing service order charge.  $25 

Service Trip 
Fee is assessed when service order is released to the field, this includes a request to provide an emergency shut off.  Non- Emergency service orders will be worked the next business day.  The charge will appear on the utility statement as a Service Order Charge
Emergency Service requested during business hours.
$25
Emergency Service requested after business hours or on weekends
$70

Late Penalty 
Fee is calculated and charged to all accounts with an outstanding balance due on the 15th working day following the statement date. The charge will appear on the utility statement as a Late Fee 
Late Penalty Fee  1.5%

Collection Fee 
Accounts not paid by the 12th working day following the due date and accounts with a returned payment will enter the collection process and be charged a Collection Fee. The charge will appear on the utility statement as a Collection Fee
Collection Fee  $10

Disconnect for Non-Payment 
Fee is assessed when a service order is released to the field for disconnection of utility service due to non- payment. The charge will appear on the utility statement as a Disconnect Order Charge
Disconnect Fee  $25

Reconnection of Utility Services 
Request to reactivate services following a disconnection of service due to non-payment. Once service has been discontinued, the City will not schedule a reconnect of service until the reason for the disconnection has been resolved. The charge will appear on the utility statement as a Reconnect Order Charge. 
Service requested and order received during business hours.  $25
Service requested received after business hours Monday - Friday up to 7 p.m.
$70
Service requested to be complete on Saturday 9 a.m. - noon  $70


Return Item Fee 
Fee is charged when the office receives a return payment item. Examples include checks, credit cards, drafts, debit cards, etc. The charge will appear on the utility statement as a Returned Item Fee
Return Item Fee  $25


Additional Deposit 
An additional deposit charge is added when a payment is not posted to the utility account before 8:30 am on the schedule day of disconnection. The charge will appear on the utility statement as a Deposit Charge
Residential  $20
Commercial  $50


Premise Notification Fee 
Fee is charged when the Utility Customer Services office has attempted customer contact and has exhausted all other notification methods listed on the utility account, (phone, fax, email, 3rd party notifications, etc.). This will appear on the utility statement as a Service Order Charge. 
Premise Notification  $25


Utility Customer Service
Linda Courtright
Utility Customer Service Director

Utility Office & Night Depository
7 N. Broadway
Edmond, OK 73034
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Ph: (405) 359-4541
Fx: (405) 359-4814 
      (405) 359-4576 
After Hours/Emergency: 
      (405) 359-4338

Office Hours
7:00 a.m. to 6:00 p.m.
Monday - Thursday
7:00 a.m. to 5:00 p.m. on Friday
9:00 a.m. to noon on Saturday 

Mailing Address
City of Edmond
Utility Customer Services
P.O. Box 2970
Edmond, OK 73083-2970

Bill Payment Address ONLY
City of Edmond
Utility Customer Services
P.O. Box 268927
Oklahoma City, OK 73126-8927 
 
 
 


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