• Service is requested and order is received prior to 1 p.m. -- $25
• Service is requested and order is received after 1 p.m. and before 7 p.m. -- $35
• Service is requested to be completed during business hours on Saturday 9 a.m. to noon -- $70

Transfer Service
Request to stop service at one location and begin service at another location. The charge will appear on the utility statement as a Transfer Order Charge.

• Service is requested and order is received prior to 1 p.m. -- $25

• Service is requested and order is received after 1 p.m. and before 7 p.m. -- $35

• Service is requested to be completed during business hours on Saturday 9 a.m. to noon -- $70

Request to Discontinue Existing Service
Upon receipt of a request to stop service, a work order is created to de-activate service and get final meter readings. The charge will appear on the utility statement as a Service Order Charge. 

• Service is requested and order is received prior to 1 p.m. -- $25
• Service requests received after 1 p.m. will be completed the following business day. 

Service Trip
Fee is assessed when service order is released to the field, this includes a request to provide an emergency shut off.  The charge will appear on the utility statement as a Service Order Charge.

• Non-Emergency service is requested and order is received prior to 1 p.m. -- $25
• Emergency Service is requested and order is received after 1 p.m. and before 7 p.m.-- $35
• Emergency Service is requested to be completed during business hours on Saturday 9 a.m. to noon -- $70

Late Penalty
Fee is calculated and charged to all accounts with an outstanding balance due on the 15th working day following the statement date. The charge will appear on the utility statement as a Late Fee.

• Late Penalty Fee -- 1.5%

Collection Fee
Accounts not paid by the 12th working day following the due date and accounts with a returned payment will enter the collection process and be charged a Collection Fee.  The charge will appear on the utility statement as a Collection Fee.

• Collection Fee -- $10

Disconnect for Non-Payment
Fee is assessed when a service order is released to the field for disconnection of utility service due to non- payment. The charge will appear on the utility statement as a Disconnect Order Charge

• Fee -- $25 

Reconnection of Utility Services
Request to reactivate services following a disconnection of service due to non-payment. Once service has been discontinued, the City will not schedule a reconnect of service until the reason for the disconnection has been resolved. The charge will appear on the utility statement as a Reconnect Order Charge.

• Service is requested and order is received prior to 6 p.m. -- $25
• Service is requested and order is received after 6 p.m. and before 7 p.m. -- $35
• Service is requested to be completed during business hours on Saturday 9 am to noon -- $70

Return Item Fee
Fee is charged when the office receives a return payment item. Examples include checks, credit cards, drafts, debit cards, etc.  The charge will appear on the utility statement as a Returned Check Fee.

• Return Item Fee -- $25

Additional Deposit
An additional deposit charge is added when a payment is not posted to the utility account before 8:30 am on the schedule day of disconnection. Customers paying in the field will also be required to pay the additional deposit. The charge will appear on the utility statement as a Deposit Charge.

• Residential: $20
• Commercial: $50

Premise Notification Fee
Fee is charged when the Utility Customer Services office has attempted customer contact and has exhausted all other notification methods listed on the utility account, (phone, fax, email, 3rd party notifications, etc.).  This will appear on the utility statement as a Service Order Charge.

• Premise Notification  -- $25

Utility Customer Service representatives are available during normal office hours to accept all utility order requests in person at 7 North Broadway. You may also contact the office at 405-359-4541 for assistance.