About
Utility Customer Service representatives are available during normal office hours to accept all utility order submissions in person at 100 East First Street. You may also contact the office at 405-359-4541 for assistance.

Same-day service orders received before 1:00 pm will be completed as soon as possible. Same-day orders received after 1:00 pm will be completed before 7:00 pm when possible.

Same-day orders received after 1:00 pm and orders placed on weekends and holidays will be completed before 7:00 pm when possible.

For the safety of our Utility Customer Service employees, crews will not be dispatched after 7:00 pm unless it is an emergency.

Initiate New Service Upon receipt of a completed contract to establish new service and deposit requirement is met a CSR creates a work order which is dispatched to a USR to activate service and obtain new meter readings. Same-day service is requested and order is received prior to 1:00 pm: $ 25 Same-day service is requested and order is received after 1:00 pm: $35 Service is requested to be completed on a weekend or holiday: $70 Final Service Upon receipt of a request to stop services, a CSR will activate an order which is then dispatched to a USR to de-activate service and get final meter readings. Same-day service is requested and order is received prior to 1:00 pm: $25 Same-day service is requested and order is received after 1:00 pm: $35 Service is requested to be completed on a weekend or holiday: $70 Transfer Service Upon receipt of a request to stop service at one location and begin service at another location. Same-day service is requested and order is received prior to 1:00 pm: $25 Same-day service is requested and order is received after 1:00 pm: $35 Service is requested to be completed on a weekend or holiday: $70 Premise Notification Fee This type of notification occurs when the Utility Customer Services office has exhausted other notification methods listed on the utility account, (phone, fax, email, 3rd party notifications, etc.). This is used to get an issue resolved as quickly as possible. Advising of the need to complete required paperwork to establish service: $25 Returned payment item: $25 Disconnect for Non-payment Fee is assessed when service order is released to the field for the disconnection of utility service due to full payment of the past due amount has not been received in the utility office. Fee: $25 Reconnection of Utility Services Request to reactivate services following a disconnection of service due to non-payment. Once service has been discontinued, the City will not schedule a reconnect service until the reason for the disconnection has been resolved. Same-day service is requested and order is received prior to 6:00 pm: $25 Same-day service is requested and order is received after 6:00 pm: $35 Service is requested to be completed on a weekend or holiday: $70

Service Trip Fee is assessed when service order is released to the field to re-read meter; provide an emergency shut off; or provide customer assistance with utility service. Same-day service is requested and order is received prior to 1:00 pm: $25 Same-day service is requested and order is received after 1:00 pm: $35 Service is requested to be completed on a weekend or holiday: $70 Credit will be issued in the amount of $25 if re-read indicates that an incorrect meter reading was recorded for billing. Collection Fee Statement balances not paid by the due date are considered delinquent. Delinquent accounts not paid by the 12th working day following the due date will be charged a Collection Fee as account enters into the collection process. Collection Fee: $10 Return Item Fee Fee is charged when the office receives a return payment item. Examples include checks, credit cards, drafts, debit cards, etc. Return Item Fee: $25 Late Penalty Fee A fee is calculated and charged to all accounts with an outstanding balance due on the 15th working day following their statement date. Late Penalty Fee: 1.5% Additional Deposit Commercial: This is charged when a payment is not posted to the utility account before 8:30 am on the day of the scheduled disconnection. Customer paying in the field will also be required to pay the additional deposit: $50 Residential: $20