Start, Stop or Move Service
We are pleased to provide utility service to you, and have compiled this summary of information regarding new utility service. If you have questions which are not addressed here, please give us a call and we will be happy to assist you.
I. Contract for Service
City of Edmond utility customers are required to contact the Utility office prior to the connection of utilities. A contract for service can either be done in person or over the telephone. If service is established over the phone, the customer is required to return a letter of intent, along with a letter of prior payment history from another utility, prior to the date the service is to start. Only those persons whose name appears on the contract card will be authorized to transact business of any nature regarding utility service. Residential customers must provide proper identification, social security number, location of property to be served, mailing address, employer name and address, name of co-occupant and a personal reference. Commercial customers may be required to provide additional information. Requests from customers for service to be connected, which are received prior to 1 p.m., will be worked on the date of request. All other requests will be placed for connection on the following working day.
II. Deposit Requirements
A deposit is required from all customers to guarantee payment for
service used. Deposit amounts are established by the City Manager of
the City of Edmond. Current deposit requirements for new utility
customers are as follows:
| Residential Customers | Homeowner | Renter & Mobile Home |
|---|---|---|
| All Utilities | $100 | $200 |
| Electric Service Only | $100 | $200 |
| Garbage Service Only | $40 | $40 |
| Water Service Only | $40 | $40 |
| Sewer Service Only | $40 | $40 |
| Any two of the above (excluding electric) | $80 | $80 |
Residential Letters of Prior Payment History
The City of Edmond will accept a letter of prior payment history from a similar type utility company in lieu of a cash deposit for residential customers. The letter of prior payment history must be presented at the time of application for service. The customer must have had 12 months continuous utility service within the last 18 months and have had no more than 2 late payments, no collection charges, no cut-offs, and no returned checks within the service year. If the letter of prior payment history is received within two weeks of application for new service, the cash deposit will be applied to their account. The letter of prior payment history must show the same name as the person requesting service from the City of Edmond.
Existing customers who have maintained good credit with the City for a minimum of 12 months are eligible for a refund of the deposit. This refund will be applied to their account as a payment.
Accounts which have a letter of prior payment history rather than a cash deposit will be required to post a cash deposit if the account fails to meet criteria for letter of prior payment history. Failure to post cash deposit (when required) will result in the account being subject to cut-off procedures.
Homeowner Accounts
Total deposit (or letter of prior payment history) is required at the time service is initiated.
Renter Accounts
A $100 deposit is required at the time service is initiated and the remaining $100 deposit will be billed on the first month's bill and must be paid by the due date of the first bill. Letters of prior payment history are also accepted on rental accounts.
The full amount of deposit is due at the initiation of service when the deposit required is $100 or less.
Commercial Customers
Deposit of two months' billing average (based on one year's actual history of usage, or based on structure of similar size and occupancy if no history exists) with a minimum deposit of $100.
Certificates of Deposit assigned to the Edmond Public Works Authority, which are issued by a local bank or savings and loan company, may be accepted for commercial utility deposits in the amount of $500 or higher.
Irrevocable bank letter of credit from a local bank or a utility security bond may be accepted in lieu of commercial cash deposits in the amount of $500 or higher.
Edmond businesses with excellent utility payment history (no late payments in the past 12 months) and excellent credit rating who are expanding in the City of Edmond will not be required to provide an additional utility cash deposit, certificate of deposit, irrevocable bank letter of credit or utility security bond, to cover the additional electric usage of the expanded business, whether or not at the same address. The account name, however, must be in the same name as the account name for the existing established business. The existing cash deposit, certificate of deposit, irrevocable bank letter of credit or utility security bond will need to be revised to include coverage for the expanded business. One late payment or a drop in credit rating may require the immediate establishment of a cash deposit, certificate of deposit, irrevocable bank letter of credit or utility security bond. An additional deposit for the expanding business will be required for the two months' billing average for drainage, solid waste, sewer and water.
Edmond businesses establishing a utility payment history of no late payments in 24 months and maintaining an excellent credit rating may receive a refund/release of the electric portion of the original utility deposit. Cash deposit refunds will be in the form of a credit on the utility bill. One late payment or a drop in credit rating may require the immediate re-establishment of a utility deposit.
Temporary Service
Residential or Commercial: A deposit of $60 is required for indefinite commercial or residential temporary service. A two-week temporary deposit is $20.00. Residences or businesses may not be occupied while under temporary service.
Blanket Deposit
A blanket deposit will be accepted from qualifying customers for the purpose of collateral on unoccupied temporary accounts only. The amount of the deposit is based on the number of units the customer wishes to secure under this deposit.
Active commercial or residential customers utilizing temporary or blanket deposit services will not be eligible for a refund of deposit.
The City reserves the right to require a higher deposit amount if the customer has received service in the past and has had service suspended for non-payment. Existing customer's deposits will be increased if any of the following conditions occur:
- Service is suspended for failure to pay; or
- Insufficient check; or
- Unauthorized use of service without proper authorization from the City.
III. Billing Procedures
Bills will be rendered regularly and will show the essential facts upon which the bill is based. The bill will include the following information:
- Name of customer
- Account number
- Service address
- Billing cycle
- Period covered by the bill
- Quantity consumed for water and/or electric, if applicable
- Meter readings for water and/or electric, if applicable
- Charges for service, taxes, and late payment charges
- Any previous balance due
- All services provided and charges (Electric, Water, Garbage, Sewer, Nite Lite)
- Net amount of bill
- Due date of bill
- Charges pursuant to all automatic adjustment clauses contained in the electric amount
- Address, telephone number and office hours of the City of Edmond Utility Office
Electric and water meters must be accessible to City of Edmond personnel for reading and service. If a reading cannot be obtained, a notice will be left on the door. The card with the reading must be returned to the Utility Office or the reading phoned in no later than 10 a.m. the following working day. If the reading is not received by this time, the bill will reflect a computer-estimated reading. Meters are read according to geographical location within the city, and due dates are determined by this billing cycle. For this reason, due dates cannot be changed. The due date of the bill shall be fifteen (15) working days after the date the bill is mailed. Bills are considered delinquent after the due date printed on the bill and service may be discontinued twelve (12) working days after the due date. Suspension of service may be delayed when a "Delayed Payment Agreement" has been entered into with the City. This option is available through the Utility Office. See Section IV for details on Delayed Payment Agreements.
Any unpaid account as of the next billing date will be notified of the cut-date on the new bill. Due to the number of customers served by the City of Edmond, phone calls from the City to notify customers that their service will be terminated for non-payment are not possible.
When service has been discontinued, the City will reconnect service as soon as the reason for the discontinuance of service has been resolved. If the reason for the termination of service was the unlawful or fraudulent use of the service, the City may discontinue service without notice. If service has been discontinued for non-payment of the bills:
Full amount of the bill plus $20.00 additional deposit for residential customers and $50.00 additional deposit for commercial customers will need to be paid before service will be restored.
Residential Utility Services will not be disconnected during extreme weather temperatures. Extreme weather temperatures are defined as:
Winter: The projected temperature is 32 degrees F or lower.
Summer: The projected heat index is 100 degrees F or higher.
IV. DELAYED PAYMENT AGREEMENT
Bills are due upon receipt and payable in full. The City of Edmond does not accept partial payments on bills. If you are unable to pay a bill in full, the City of Edmond will not discontinue service if an arrangement is made with the Utility Office prior to the cut-off date. Requests for payment extensions made by mail or received in the night depository will not be considered valid and will not be accepted by the City as a Delayed Payment Agreement.
Delayed payment agreements cannot be made after the City has made a collection effort at the customer's door. In arranging the delayed payment agreement, the City will consider the customer's ability to pay, the amount of the unpaid account, the customer's payment history, and the length of time and reason the account has not been paid. Failure to keep a delayed payment agreement may result in denial of future requests by customers for delayed payment agreements.
V. TO AVOID DISCONNECTION OF SERVICE DURING EXTENDED ABSENCE
It is the customer's responsibility to keep the account current. If you will be absent during billing periods or when your bill is due and wish to avoid discontinuation of service, please contact the City of Edmond Utility Office during office hours to arrange for pre-payment of the account or a delayed payment agreement.
VI. CUSTOMER INQUIRIES
A customer may verify the accuracy of a bill by contacting the Utility Office. Please contact our office regarding any questions you may have on your account. Our representatives are trained to handle customer inquiries promptly. If you would like your meter re-read, we will be glad to do so. If the reading is correct, there will be a $5.00 charge added to your bill. If you have a suggestion for resolving a problem, please state it. Write down the name of the person to whom you talked. If your problem is not handled to your satisfaction, you may appeal to the Utility Accounts Manager.
VII. ELECTRICAL EQUIPMENT
City of Edmond Electric Department personnel must have access to electrical equipment in the event of an outage and for routine maintenance. All City of Edmond electrical equipment is located on easements and should be fully accessible to our personnel. If there is a pad mount transformer box or pedestal on an easement near your property, please see that it is fully visible from the street. Fences, shrubs and other landscaping methods, which conceal the equipment or obstruct access to the equipment, are prohibited.
VIII. INFORMATION
Office Hours
7 a.m. to 6 p.m., Monday - Thursday
7 a.m. to 5 p.m. on Friday
9 a.m. to Noon on Saturday
Drive-thru Hours
7 a.m. to 6 p.m., Monday - Friday
9 a.m. to Noon on Saturday
Location
Utility Office, Drive-thru, and Night Depository
City Administration Building
100 E. First
Edmond
Phone Number
Normal Office Hours: (405) 359-4541
After Hours/Emergency: (405) 359-4338
Fax Number
(405) 359-4814
Mailing Address
City of Edmond Utility Office
P.O. Box 2970
Edmond, OK 73083-2970
Payment Address
City of Edmond Utility Payments
PO Box 268927
Oklahoma City, OK 73126-8927
Other Department Phone Numbers
Solid Waste Services: (405) 216-7626
Building Inspection: (405) 359-4780
Electric Outages: (405) 359-4655
Water: (405) 359-4670
Sewer: (405) 359-4670
