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Posted on: March 12, 2021

(UPDATED) Questions & Answers for Edmond Residents: Post-Winter Storm 2021

With the historic February 2021 winter storm behind us, numerous questions remain for the immediate future and recovery.  Below are some key questions and answers for Edmond residents:


My recycling was never picked up and is full.  Is someone coming to get it?

3/12 UPDATE: The recycling makeup collection is complete, and all customers should follow the regular schedule and rules for recycling collection.

2/24: Our recycling contractor, Republic Services, was unable to pick up recycling at some homes last week due to the road conditions.  Since we are back on a regular schedule, Republic will pick up additional recyclables placed outside the container (bagged or in a cardboard box) for the impacted customers on their next service date. This is a one-time occurrence only for those impacted customers. 

 

I’ve heard that people in Texas are getting $7,000 electric bills. How much is my bill going to be?

3/12 UPDATE: On Thursday, March 11, the OMPA Board of Directors approved a plan to spread the financial impact of the storm over a period of seven years. As a result, Edmond Electric customers ARE NOT expected to see any rate increases as a result of storm costs. “I am very pleased with the outcome of the plan developed by staff and our financial advisors. To be able to cover the extraordinary cost of the winter storm event and protect our members from cost increases is a win,” David Osburn, OMPA General Manager.

2/24: The Oklahoma Municipal Power Authority (OMPA) is still working with the Southwest Power Pool (SPP) and natural gas suppliers on final costs.  We are working with OMPA on ways to minimize the impact on our customers.  OMPA is not planning to pass the increased costs to us all at once so we are not planning on a sudden increase in bills in the future.  For the energy used during the cold spell, the per kWh price for electricity is not increasing.  We do expect that customers will have used more energy during this time so, any increases in a customer’s normal bill will be from increased usage, not an increase in electric rates.  As the long-term impact becomes known, we will communicate it with our customers.

 

I had a pipe burst during the extreme temperatures.  Do I have to pay for all the water that was lost?

Customers can submit repair receipts for a water leak adjustment to Utility Customer Service.  To start the process, please email them at customerservice@edmondok.com.

 

My annual wastewater bill is based upon December, January & February usage. Is my bill going to be higher all year because I dripped my faucets?

3/12 UPDATE: More than 70% of meters were read for February prior to the winter weather, so those customers would automatically see no impact based upon dripping faucets.  Additionally, staff has closely analyzed the numbers for the rest of the meters and found that usage numbers are comparable to previous years for February.

2/24: Utility Customer service is analyzing usage trends as meters are read to determine whether adjustments will need to be made to the formula for the coming year.  This will take a few weeks and communication will be sent out to customers once more information is known.

 

There are potholes everywhere!  Who do I tell and how?

Residents can report potholes and associated road issues to Public Works at 405-216-7770 or online at https://www.edmondok.com/forms.aspx?fid=153. Please note that E. 2nd Street & S. Broadway are state highways and maintained by the Oklahoma Department of Transportation.

 

I have serious damage at my home from the weather.  Is there some type of assistance available?

3/12 UPDATE: Residents of Oklahoma County are eligible to apply for disaster assistance through FEMA. Assistance may include help with the following: Housing repairs or temporary housing; Grants for serious needs and necessary disaster expenses not met by other programs; U.S. Small Business Administration (SBA) low-interest loans for individuals and businesses to repair or replace damaged property. Go to https://disasterassistance.gov or call 1-800-621-FEMA (3362) to apply.

2/24: The State of Oklahoma is working on a damage assessment for potential federal assistance.  Oklahomans are asked to document and report damages sustained, including but not limited to, flooding from broken pipes, power surges that caused damage to furnaces, electrical systems or major appliances, number of days without utilities, number of days displaced, and any injuries sustained as a result of the winter storm. State officials are asking that all damage be reported at https://damage.ok.gov.

 

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